Privacy Policy

1. Information We Collect

Computer Escape Quest Room Toronto ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or book a quest room experience
• Fill out contact forms or subscribe to our newsletter
• Participate in surveys, contests, or promotional activities
• Contact us directly via email or phone
• Leave reviews or testimonials about our services

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and geographical location
• Browser type and version
• Operating system and device information
• Pages visited and time spent on our website
• Referring website and search terms used

2. How We Use Your Information

We use the collected information for various purposes, including:

• Processing and managing your quest room bookings and reservations
• Providing customer support and responding to your inquiries
• Sending you confirmations, updates, and important notifications
• Improving our website functionality and user experience
• Analyzing usage patterns to enhance our services
• Marketing our services (with your consent where required)
• Complying with legal obligations and protecting our rights

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, including payment processors, email service providers, and analytics services.

3.2 Legal Requirements

We may disclose your information when we believe it is necessary to comply with applicable laws, regulations, legal processes, or government requests, or to protect the rights, property, and safety of our company, customers, or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates to our systems
• Access controls and authentication procedures for our staff
• Secure data storage facilities and backup procedures

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small data files stored on your device that help us remember your preferences and improve our services.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookie preferences through your browser settings, but disabling certain cookies may affect website functionality.

6. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate personal information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of how we process your information
• Right to Data Portability: Request transfer of your information to another service
• Right to Object: Object to certain types of processing, including marketing
• Right to Withdraw Consent: Withdraw previously given consent at any time

7. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.

9. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will promptly delete such information from our records.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Ontario, Canada, and applicable federal privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).